Mission, Vision and Values of Eston PCN

Mission Statement

To provide professional, accessible, high quality, comprehensive healthcare services that inspires confidence in our patients and our community.

Our Vision

• We aim to deliver the highest standards of care with equality, dignity, and respect to our patient population.
• We aim is to create a system where member practices work closely together in collaboration with health and social care, voluntary sectors, community groups and local people to deliver inclusive and personalised care.
• We strive to consistently review and improve our services whilst remaining respectful of, and responsive to, the needs of our patients.
• We aim to provide the best possible outcomes for our patients in a safe and welcoming environment. Our Doctors and staff are approachable, respectful and patient-centered.
• We aim to be at the forefront of modern general practice, offering a wide range of services and facilities.
• We aim to be a Centre of Excellence for teaching and training of medical students, GP Registrars and Nurses.
• We aim to use technology smartly to improve the efficiency and effectiveness of our administration, patient contact and clinical activity.
• We will continue to invest in our staff, diversifying and developing our skills and knowledge base to ensure that we have a highly skilled, resilient and adaptable work force to meet the needs of our patients and communities.
• We aim to support the development through a greater understanding and treatment of disease through proactive engagement with research projects.
• We will seek to collaborate and work in partnership to strengthen community links and respond to local, regional and national initiatives.

Our Values

• We are accountable:
• We ensure we take responsibility for our actions, and are open and transparent to the people who use our service.
• We are fair: 
• We are consistent in the way we deal with people, both patients and staff, we act courteously, show consideration, compassion and understanding valuing each person as an individual.
• We are professional:
• We strive to achieve a high level of medical care for our patients and responsive to medical need both for the individual and for the community as a whole. We maintain our professional learning and follow guidelines where appropriate to do so.
• We are innovative:
• We constantly review the service we provide and improve it when and where possible. We use all available resources, including technology to provide the best service we can.
• We nurture innovation, lead on learning and development and embrace emerging technologies.
• We are caring:
• We will put our patients at the heart of all that we do. 
• We respect and value everyone for their contribution, we engage with the community and local resources where possible, we celebrate peoples’ differences and provide equality of opportunity for all without discrimination.

Our Primary Care Network is made up of four member practices, who collaborate to provide services more effectively to their local population.

To achieve the best outcomes for patients, we are working in partnership with other local providers and community groups to ensure our services reflect both local health needs and are personalised to individual patients and residents. Please click on the practice names below to be directed to the practice’s website. 

Our Practices

Normanby Medical Centre

South Grange Medical Group Practice

Cambridge Medical Group

The Eston Surgery

The Eston PCN Board consists of a PCN Manager with clinical and managerial representatives from each of the four member practices. It is led by a GP who is a nominated Clinical Director Dr I.A. Lone

They are supported by a management team consisting of PCN Manager Kendra Green, Digital Transformation Lead Sudhir Jayakrishna

The PCN Board, Management Team, and GP Clinical Leads work to drive collaboration between the practices and external stakeholders to improve health outcomes and increase the clinical time that the Primary Care Team can provide to patients in Eston PCN. The desired outcomes being improved health for patients and better accessibility to Primary Care services when needed. Team works very closely with Practice Managers of all the four practices.